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What we found in this sample company's records

$51,600recoverable this month
38customers stopped sending loads
15customers to call, ranked

01The month at a glance

BLACKTOP ENGINE
SAMPLE REPORT

Monthly Sales Report

Sample Freight Lines  |  22 trucks  |  September 2026

01

The month at a glance

Revenue$398,640+4.5% vs August
Loads hauled268+3.5% vs August
Rate per loaded mile$2.63+1.9% vs August
Revenue at risk$51,600Recoverable this month

Customer Health Score: 64 / 100, up 3 points from August. Customers A and B are growing; Customers C and E are pulling the score down.

What the numbers say

  1. 1Best month in six. Revenue grew 4.5% to $398,640, led by flatbed (up 7%) and expedited loads (up 74%).
  2. 2Empty miles are rising. 15.3% of all miles ran empty, up from 14.0% in August. The Laredo and Oklahoma City returns are the main cause.
  3. 3Too much depends on a few customers. Your top 5 are 57% of revenue, and two of them are declining.
  4. 438 customers have stopped tendering loads. They gave you $257,800 in freight over the last 12 months and haven't booked in 30+ days.

Top 3 actions for October

  1. Call Customer E this week. Loads dropped from 14 to 6 a month. Find out why before the account is gone.
  2. Fill the empty return trips. Find backhaul freight from shippers or brokers on the Laredo and Oklahoma City lanes. Est. $8,600.
  3. Win back the 12 customers inactive 90 to 179 days. Est. $14,800 recoverable.
Prepared by Mani Batala, Founder & Lead AnalystReport delivered October 3, 2026
BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
02

Revenue and sales trends

Revenue for the last six months. September was your strongest month of the six.

Month by month

MonthRevenueLoadsAvg per loadVs prior month
Apr$361,200251$1,439
May$372,800258$1,445+3.2%
Jun$384,500263$1,462+3.1%
Jul$369,900254$1,456-3.8%
Aug$381,300259$1,472+3.1%
Sep$398,640268$1,487+4.5%

September, week by week

WeekRevenueLoadsAvg per load
Sep 1 to 7$81,24055$1,477
Sep 8 to 14$104,88070$1,498
Sep 15 to 21$108,32072$1,504
Sep 22 to 30$104,20071$1,468

The first week was the slowest, about 18% below the weekly average, mostly from the Labor Day holiday. Plan holiday-week freight with your top customers ahead of time.

BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
03

Freight mix and lane analysis

Direct shippers61%of revenue at $2.84/mi
Brokers39%of revenue at $2.35/mi
Empty miles15.3%was 14.0% in August
Avg per load$1,487+1.0% vs August

Revenue by freight type

Freight typeRevenueShareVs Aug
Dry van, full truckload
$168,42042%+4.0%
Reefer
$92,31023%+4.1%
Flatbed
$61,48015%+7.3%
Dedicated contract
$44,60011%0.0%
Partial & LTL
$19,8305%-9.5%
Expedited & hot shot
$12,0003%+73.9%
Total$398,640100%+4.5%

Top lanes

LaneLoadsRevenueRate/mileEmpty milesPaid backhaul
Houston to Dallas46$64,400$2.929%74%
Houston to San Antonio38$43,700$2.8812%58%
Dallas to Houston34$41,200$2.718%Return
Houston to New Orleans16$36,200$2.4816%44%
Houston to Laredo18$33,800$2.6121%28%
Houston to Austin22$27,100$2.9518%36%
Houston to Oklahoma City9$25,300$2.3127%11%
Beaumont to Houston15$14,900$2.7011%Return

Paid backhaul: share of trips on that lane where the truck came back with a paying load.

What this means: Direct shippers pay about $0.49 more per mile than brokers, so every load moved from a broker to a direct shipper is worth about $275 more. Oklahoma City is your weakest lane: the lowest rate and the most empty miles.
BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
04

Customer activity and revenue concentration

Active customers41Shippers and brokers who tendered in September
Returning3585% of active customers
New64 came from load boards

Top 5 customers

CustomerSep revenueShare3-month trend
Customer A (direct shipper, building materials)$71,80018.0%Growing
Customer B (direct shipper, grocery)$52,40013.1%Growing
Customer C (broker, national)$41,90010.5%Declining
Customer D (direct shipper, steel & pipe)$33,6008.4%Steady
Customer E (direct shipper, beverages)$26,1006.5%Declining
Top 5 combined$225,80056.6%
Concentration risk: high. We flag any carrier where the top 5 customers are more than 40% of revenue. Yours are 57%, and Customer A alone is 18%. Losing Customer C alone would cost about $502,800 a year at September's pace.

Customers who stopped tendering loads

Last loadCustomersFreight in prior 12 months
30 to 59 days7
$58,400
60 to 89 days5
$41,900
90 to 179 days12
$96,300
180+ days14
$61,200
Total38$257,800

The 90 to 179 day group is the priority: still winnable, and the most freight. The full list is on page 6.

BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
05

Sales opportunity scoring

Every customer, whether a direct shipper or a broker, is scored from 0 to 100 on how much additional freight they're likely to bring and how urgent it is. These are the top 15 for October.

CustomerScoreWhyEst. valueNext step
1Customer E93Loads down from 14 to 6 a month$11,200Owner call this week
2Customer C (broker)88Tenders down 35%; wants a rate review$6,800Rate review call
3Rio Grande Produce85Ships Laredo to Houston, our empty return$5,400Backhaul pitch
4Customer A82Growing; asked about weekend trucks$6,200Capacity proposal
5Bayou Pipe & Supply80Inactive 103 days; $28,600 last year$4,700Win-back offer
6Gulf Coast Chemical786 of their tenders declined in September$4,300Capacity fix
7Lone Star Lumber76Inactive 118 days; $21,400 last year$3,600Win-back offer
8Red River Grain74Ships OKC to Houston, our empty return$3,900Backhaul pitch
9Customer D72Uses another carrier for flatbed overflow$3,100Flatbed offer
10Hill Country Beverage70Holiday volume season starting$2,800Holiday capacity offer
11Port City Imports68Detention unbilled on 9 of their loads$1,900Billing correction
12Brazos Packaging66Inactive 97 days$2,200Win-back offer
13Delta Paper Products63Booked once via broker; ships weekly$1,600Direct-shipper pitch
14Cypress Building61Partials only; could fill full trucks$1,500Full-truckload offer
15Magnolia Home Goods58Quoted twice, never booked$1,200Follow-up call
Top 15 combined$60,400
How the score works. Each customer is rated on past 12-month freight, how often they ship, rising or falling loads, lanes that fill empty miles, and declined tenders.
80+ Act this week65 to 79 Act this monthUnder 65 Add to the next campaign
BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
06

Inactive customer recovery list

The 12 customers who haven't tendered a load in 90 to 179 days, ranked by the freight they gave you. This is your team's call list, with a recommended offer for each.

CustomerContactDays outLast lane12-mo freightRecommended offer
1Bayou Pipe & Supply (flatbed, direct)Darnell, (713) 555-0118103Houston to Dallas$28,600Flatbed capacity check-in
2Lone Star Lumber (flatbed, direct)Becky, (936) 555-0127118Houston to Austin$21,400Guaranteed truck on ship day
3Brazos Packaging (dry van, direct)Victor, (979) 555-013397Houston to San Antonio$11,800Weekly dedicated slot
4Coastal Freight Brokerage (dry van, broker)Anita, (281) 555-0142131Houston to New Orleans$8,900Lane rate refresh
5Pecos Valley Feed (dry van, direct)Travis, (432) 555-0156146Houston to Laredo$6,700Lane rate refresh
6Trinity Tile Distributors (dry van, direct)Monica, (214) 555-0161109Houston to Dallas$5,200Weekly dedicated slot
7Gulfway Frozen Foods (reefer, direct)Raul, (713) 555-0168122Houston to San Antonio$4,100Holiday reefer capacity
8Sabine Logistics Group (dry van, broker)Glen, (409) 555-0172157Beaumont to Houston$3,300Guaranteed truck on ship day
9Heights Furniture Outlet (partial, direct)Kim, (832) 555-0179114Houston to Austin$2,600Consolidated partial pricing
10Clear Creek Equipment (flatbed, direct)Joe, (281) 555-0184138Houston to Dallas$1,900Flatbed capacity check-in
11Lonestar Load Partners (partial, broker)Nadia, (210) 555-0190169Houston to San Antonio$1,100Consolidated partial pricing
12Katy Garden Center (partial, direct)Phil, (281) 555-0197101Houston to Austin$700Spring season capacity
12 customers$96,300

How to use this list: start at the top. The first two customers alone gave you $50,000 in freight last year. Ask what changed, offer the recommended fix, and log the reason in the notes. The reasons shape next month's plan.

BLACKTOP ENGINESample Freight Lines  |  Monthly Sales Report, September 2026
07

Missed opportunities and next steps

Revenue the company can realistically recover in October, based on its own records.

OpportunityEst. value
1Customer E: loads down from 14 to 6 a month since June
Likely moving freight to another carrier. Fifth-largest account at risk.
$11,200
2Laredo and Oklahoma City lanes running 21% to 27% empty miles
No regular backhaul customer on either return trip.
$8,600
312 customers inactive 90 to 179 days
$96,300 in freight with you over the prior 12 months.
$14,800
427 load tenders declined in September
Most on Tuesdays and Wednesdays, when no truck was available.
$12,900
5Detention not billed on 41 loads
Drivers waited 2+ hours at the dock; no charge on the invoice.
$4,100
Total recoverable$51,600

Estimates use each customer's average load value and a conservative 30 to 40% response rate.

Recommended actions

ActionOwnerDuePriority
1Owner call to Customer E this week; ask about service and ratesOwnerOct 9High
2Find backhaul freight from shippers or brokers on the Laredo and Oklahoma City returnsSalesOct 14High
3Run win-back calls to the 12 inactive customers using the call listSalesOct 14High
4Bill detention on every stop over 2 hours, starting nowBillingOct 7High
5Rebalance Tuesday and Wednesday trucks to stop declining tendersDispatchOct 16Medium

Next month we'll track

Customer Health Score above 64Win-back replies and booked loads
Empty miles back under 14%Detention billed vs owed
Customer E loads per monthDeclined tenders on Tue and Wed
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